Sentinels Solicitors

Consumer and Injury Specialists

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Category:consumer rights

Tumble Dryer damage – Whirlpool, Hotpoint, Creda and Indesit

About 5 million dryers sold by Whirlpool, Creda, Hotpoint and Indesit between 2004 and September 2015 could be at risk of causing a fire. Whirlpool bought the Creda, Hotpoint and Indesit brands in 2014.  Since then a series of domestic fires has triggered warnings and alerts although Whirlpool have recommended repairs rather than issue a […]

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Was my annuity missold?

The Financial Conduct Authority launched an investigation into annuity misspelling in 2014.  Since then Aviva has already started to compensate some of its customers but this is thought to be the tip of the iceberg and Standard Life had to set aside £175m earlier this year to compensate customers. An annuity is what you buy […]

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Ryanair Cancellations 2017

Today, on Breakfast the story about Ryanair’s cancellations was run.  During the story the presenter stated that for cancellations more than 2 weeks prior to the date of travel there was no compensation payable.  Whilst this is true for the EU compensation under EC Regulation 261/2004 (the well known compensation scheme for cancellations, delayed flights […]

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Ground Rent Worries and Possible Solutions

“My ground rent keeps going up!”   “I was never told about the ground rent!”  “Do I have to pay my ground rent?” There is been a growing trend in housing developers selling you a new house but actually only selling you a long leasehold interest.  By this I mean a large number of years […]

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Reclaim AA membership fees

I recently claimed a full refund of my AA membership fees since I joined. The fees were increasing significantly year on year without any notification of the increasing fees.  I had joined in 2010 and not had to call the AA at all. My first year membership cost £69 then the next year it went up […]

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Proposed increase to Small Claims Limit for Injuries

The Conservatives plan to increase the small claims limit for road traffic accidents to £5,000 and for all other accidents to £2,000.  These changes could come in by October 2018. This means that if the injuries you sustain in a road traffic accident are worth £5,000 or less (or in another type of accident £2,000 […]

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Unfair deductions from compensation

“My solicitor has taken 25% of my compensation is this right?” A 25% deduction from your compensation may be unfair or wrong even if you agreed to a 25% success fee in your “no win no fee agreement”. In personal injury claims, for all no win no fee agreements signed after 1st April 2013 the solicitor […]

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Many British Airways flights were cancelled and others suffered long delays last weekend following a major IT failure. Hundreds of flights out of Gatwick and Heathrow being cancelled or delayed. All passengers affected should be entitled to claim for financial loss and compensation. If your flight was delayed or cancelled have been unfortunate enough to […]

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Holiday Sickness Claims and Package Travel Regulations

If you or anyone in your travel group was made ill on your holiday, whether through food poisoning or some other infection you may be able to claim for your injuries, any financial losses and your spoiled holiday. Your holiday has to be a package holiday under the Package Travel, Package Holidays and Package Tours […]

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Retail Ombudsman

If you have bought products or services from many retailers you can now use the Retail Ombudsman service to settle disputes instead of going to court.  The Ombudsman service has the advantage of being simpler, quicker and less formal and cheaper. Court cases that have a value of up to £15,000 and do not involve personal […]

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