Sentinels Solicitors

Consumer and Injury Specialists

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Category:consumer rights

Ground Rent Worries and Possible Solutions

“My ground rent keeps going up!”   “I was never told about the ground rent!”  “Do I have to pay my ground rent?” There is been a growing trend in housing developers selling you a new house but actually only selling you a long leasehold interest.  By this I mean a large number of years […]

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Reclaim AA membership fees

I recently claimed a full refund of my AA membership fees since I joined. The fees were increasing significantly year on year without any notification of the increasing fees.  I had joined in 2010 and not had to call the AA at all. My first year membership cost £69 then the next year it went up […]

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Proposed increase to Small Claims Limit for Injuries

The Conservatives plan to increase the small claims limit for road traffic accidents to £5,000 and for all other accidents to £2,000.  These changes could come in by October 2018. This means that if the injuries you sustain in a road traffic accident are worth £5,000 or less (or in another type of accident £2,000 […]

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Unfair deductions from compensation

“My solicitor has taken 25% of my compensation is this right?” A 25% deduction from your compensation may be unfair or wrong even if you agreed to a 25% success fee in your “no win no fee agreement”. In personal injury claims, for all no win no fee agreements signed after 1st April 2013 the solicitor […]

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BRITISH AIRWAYS FLIGHT CANCELLATION CLAIMS

Many British Airways flights were cancelled and others suffered long delays last weekend following a major IT failure. Hundreds of flights out of Gatwick and Heathrow being cancelled or delayed. All passengers affected should be entitled to claim for financial loss and compensation. If your flight was delayed or cancelled have been unfortunate enough to […]

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Holiday Sickness Claims and Package Travel Regulations

If you or anyone in your travel group was made ill on your holiday, whether through food poisoning or some other infection you may be able to claim for your injuries, any financial losses and your spoiled holiday. Your holiday has to be a package holiday under the Package Travel, Package Holidays and Package Tours […]

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Retail Ombudsman

If you have bought products or services from many retailers you can now use the Retail Ombudsman service to settle disputes instead of going to court.  The Ombudsman service has the advantage of being simpler, quicker and less formal and cheaper. Court cases that have a value of up to £15,000 and do not involve personal […]

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Product liability – Consumer Protection Act 1987

As well as any rights you have as a consumer to get a refund for any defective product if the defect has caused you injury or loss you can claim for that as well. You may have additional rights under section 75 or 75A of the Consumer Credit Act (which are covered in other blogs of mine) […]

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Consumer Rights Act 2015

 The Consumer Rights Act 2015 updates consumer rights given by the Sale of Goods Act and Sale of Goods and Services Act.  It applies to most things that you buy from new cars to kitchens and also services you pay for such as builders to carpet cleaners. Products As with the Sale of Goods Act, […]

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Holiday company failures

If you went on holiday and it didn’t meet your expectations you may be able to claim the cost of your holiday and compensation under the Package Holiday Regulations (The Package Travel, Package Holidays and Package Tours Regulations 1992). You may found your hotel half built or bought a sporting holiday and there were no instructors, equipment […]

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