Sentinels Solicitors

Consumer and Injury Specialists

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Category:consumer rights

The Furniture Ombudsman

The Furniture Ombudsman is an organisation who offers an alternative form of dispute resolution to the going to court.  Its website claims it is an “independent, not-for-profit organisation set up in 1992 to deal with and resolve disputes between consumers and traders in the retail, furniture, and home improvement industries.” It’s decisions will bind retailers […]

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La Perla No 1 Ltd, Burgess Williams Financial Management Ltd and Paul Chandler

La Perla No 1 Ltd was a company that invested in Spanish property developments. Paul Chandler was a director of La Perla No 1 Ltd. Unfortunately, La Perla No 1 Ltd has now been dissolved and investors are unlikely to recoup any of their investment from this company. La Perla No 1 Ltd has been […]

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Burgess Willaims Financial Management Ltd and La Perla No 1 Ltd

We have dealt with a claim against the above companies for a client who was advised by Burgess Williams Financial Management Ltd to transfer their personal pension into a fund largely invested in La Perla No 1 Ltd a company that invested in overseas (particularly Spanish) property developments.  Burgess Williams Financial Management Ltd was found […]

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British Steel Pensions Misselling

As the British Steel Pension Scheme comes to a close many financial advisors and pension brokers are trying to sell new products to the British Steel Pension Scheme members. The Financial Conduct Authority and Pensions Regulator are looking closely at these firms. Active Wealth UK is one such firm which agreed to suspend new pension […]

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Missold Life Insurance

You may have been missold life insurance especially if you took out an endowment mortgage. These are often expensive policies (sometimes £150 + per month) and you would have been able to obtain the same or better terms for a fraction of the price (often around £5-£10 per month). There is no legal requirement to […]

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5 things to do if you think you have been missold PPI and something extra

Here are 5 things to do if you think you have been missold PPI: Gather your financial documents together eg loan or credit card statements, any terms and conditions and emails or letters from the bank or credit card company. Complete as much as possible the PPI-consumer-questionnaire.  Include as much detail to help identify you […]

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Housing disrepair claims – Top 10 action list

Who can claim? Tenants (or anyone affected such as visitors to the property) who have suffered injuries or losses caused by the poor state of their property can claim against their landlord for compensation. The defects can be things like damp, mould and mildew or damage to the walls or other structure of the house […]

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Tumble Dryer damage – Whirlpool, Hotpoint, Creda and Indesit

About 5 million dryers sold by Whirlpool, Creda, Hotpoint and Indesit between 2004 and September 2015 could be at risk of causing a fire. Whirlpool bought the Creda, Hotpoint and Indesit brands in 2014.  Since then a series of domestic fires has triggered warnings and alerts although Whirlpool have recommended repairs rather than issue a […]

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Was my annuity missold?

The Financial Conduct Authority launched an investigation into annuity misspelling in 2014.  Since then Aviva has already started to compensate some of its customers but this is thought to be the tip of the iceberg and Standard Life had to set aside £175m earlier this year to compensate customers. An annuity is what you buy […]

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Ryanair Cancellations 2017

Today, on Breakfast the story about Ryanair’s cancellations was run.  During the story the presenter stated that for cancellations more than 2 weeks prior to the date of travel there was no compensation payable.  Whilst this is true for the EU compensation under EC Regulation 261/2004 (the well known compensation scheme for cancellations, delayed flights […]

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