Sentinels Solicitors

Consumer and Injury Specialists

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Category:Consumer credit

How to claim from the Financial Services Compensation Scheme

The Financial Services Compensation Scheme (FSCS) is the last resort when your attempts to recover monies have failed. First try and complain to the company who held your money or advised you on the investment. If they do not deal with your complaint in time (8 weeks) or reject it take your complaint to the […]

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5 things to do if you think you have been missold PPI and something extra

Here are 5 things to do if you think you have been missold PPI: Gather your financial documents together eg loan or credit card statements, any terms and conditions and emails or letters from the bank or credit card company. Complete as much as possible the PPI-consumer-questionnaire.  Include as much detail to help identify you […]

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Consumer Rights Act 2015

 The Consumer Rights Act 2015 updates consumer rights given by the Sale of Goods Act and Sale of Goods and Services Act.  It applies to most things that you buy from new cars to kitchens and also services you pay for such as builders to carpet cleaners. Products As with the Sale of Goods Act, […]

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New way of resolving a wide variety of consumer trader disputes

An EU Directive has introduced new rights for consumers to seek redress in disputes with various traders for defective or otherwise inadequate goods or services. This is aimed at avoiding using the courts by using an Alternative Dispute Resolution process instead. Traders should be setting out in their terms which trade body they are a […]

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Retail Ombudsman, Furniture Ombudsman and Ombudsman Services

These are new services available to consumers to resolve their disputes with traders without going to court.  These have been set up following an EU Directive aimed at improving access to a cost effective means of resolving disputes by means of Alternative Dispute Resolution or ADR. They are free to use (although if an expert […]

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Disputes involving – Furniture, home improvement and floor covering retailers

If you have purchased furniture, had home improvements carried out (eg new kitchen, bathroom, fitted wardrobes etc) or had flooring fitted (eg laminate or solid wood floors) and the products or services were defective or otherwise poor there are several options available to you to seek redress. Options for seeking redress (1) The first option […]

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Claims under Section 75 and 75A of the Consumer Credit Act

I have blogged about this before here but this is worth keeping an eye on, especially section 75A which is often overlooked. Where you have paid for something wholly or partially on your credit card (total value between £100 and £30,000 – section 75) or bought larger items or services under a finance agreement (between […]

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How to enforce Financial Ombudsman Awards

I have blogged about this before here.  Enforcing an Ombudsman’s decision in court is necessary when the company does not do or pay what the Ombudsman has decided or awarded. This is particularly so in these times where the financial sector is coming under more scrutiny and criticism than ever (and rightly so in my […]

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Missold investments, Cliquet and other structured investment products

In June 2014 the Financial Conduct Authority (FCA) has fined both Credit Suisse International (CSI) and Yorkshire Building Society (YBS) for failing to ensure financial promotions for CSI’s Cliquet Product were clear, fair and not misleading. CSI was fined £2,398,100 and YBS was fined £1,429,000. The Cliquet Product is a ‘capital protected’ 4, 5 or […]

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Pay day lenders now restricted in what they can charge

The Financial Conduct Authority has introduced new rules limiting the amount of interest and charges pay day lenders can charge to borrowers. The rules came in on 02-01-15 and: 1. limit the daily interest rate to 0.8%; 2. limit the fees in the case of default to £15; and 3. limit the maximum total interest […]

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