For Expert Advice Call


Fax: 01925-759814

Monthly Archives: October 2016


The Retail Ombudsman has set out a specialist section to deal with airline disputes such as:Flight delay ombudsman

• Denied boarding, flight delay or cancelled flights.
• Damaged, lost or delayed luggage.
• Destruction, damage or loss of items worn or carried by a passenger.
• Problems faced by disabled passengers or passengers with reduced mobility.
• Issues of unfair trading.
• Pricing.
• Misrepresentation.

To be eligible to take your claim to the Ombudsman, you must have submitted your claim/complaint to the airline and either have not heard back from them within 8 weeks or had a letter refusing your claim.

The Ombudsman’s decision is binding on the airlines who have signed up although not all airlines have signed up.  The ones who have are set out below.

The service is free to consumers which has the advantage of not having court fees which a small claim would have.

If you have any queries please contact Nick on the above number or fill in the contact form on the right.

Air Astana

Air Canada

Air Canada Rouge

Air China

Air India

Arik Air

Asiana Airlines





Skywork Airlines

South African Airways

TAP Portugal

Turkish Airlines

Virgin Atlantic

Wizz Air


Share This!

Directors: Victoria Jane Carr LLB (Hons). Nicholas John Bettridge LLB (Hons).
Registered Office: 792 Wilmslow Road, Didsbury, Manchester, M20 6UG
Sentinels Solicitors Limited is a company registered in England & Wales. Registered Number 5984329
This company is authorised and regulated by the Solicitors Regulation Authority. SRA Number 450386

This website is designed for educational and informational purposes only. It is not a substitute for professional advice. Changes may occur which affect the accuracy of the information presented. The authors of this website shall not be liable for any damages caused as a result of the use of this information.

All material © Sentinels Solicitors Ltd